Qadbak
Legal · Refunds
Refund Policy
1. In one paragraph
We offer a 14-day money-back guarantee on any Qadbak Premium license, provided your license key has not been activated on a server. If you have activated it, you have already received the digital service and the EU right of withdrawal is, by law, lost — but we may still refund at our discretion if the panel didn't work for you. Just email us and we'll be reasonable.
2. EU right of withdrawal (14 days)
If you are a consumer in the European Union, the United Kingdom, or another country with equivalent legislation, you have a statutory right to withdraw from a purchase within 14 calendar days of the purchase date, without giving a reason. Article 9, EU Consumer Rights Directive (2011/83/EU).
You can use the model withdrawal form available from your national consumer authority, or simply send us an unambiguous email — "I withdraw from purchase #XXXX" is enough.
3. Digital-content exception (important)
Under Article 16(m) of the same Directive, the right of withdrawal is lost as soon as the supply of digital content has begun, provided the consumer gave express prior consent and acknowledged that the right is lost.
At checkout we ask you to tick a box confirming both. From that moment on:
- If you have not activated your license key on any server, you can still withdraw within 14 days for a full refund. Receipt of the key itself is treated as "supply not yet begun" for the purpose of this exception.
- Once you activate the key on a server, the Premium modules are unlocked, the service has been delivered, and the statutory right of withdrawal no longer applies.
4. How to request a refund
Email [email protected] from the same email address that received the license, and include:
- The order ID from your receipt (starts with cs_ or pi_), or your license key.
- One line about why — helps us improve, not required to grant the refund within 14 days.
We will reply within 2 business days. If the refund is approved, we initiate it via Stripe immediately.
5. Processing time
Refunds are issued to the original payment method used. Once we initiate the refund in Stripe:
- Cards: typically 5–10 business days, depending on your bank.
- iDEAL / SEPA: typically 1–3 business days.
- Apple Pay / Google Pay: same as the underlying card.
- PayPal: typically 1–3 business days.
Once refunded, your license key is revoked. If it was activated on a server, the Premium modules will lock on the next heartbeat (within ~24 hours).
6. Partial refunds & pro-rata
Outside the 14-day window, our default position is no refund — your license has already been delivered and you've used part of the term. However, we may offer a pro-rata refund at our discretion in exceptional circumstances, for example:
- A bug we cannot fix prevents you from using a feature you specifically purchased Premium for.
- We make a breaking change to the licensing model that materially reduces what you paid for.
- We decommission the Service before your lifetime plan has lasted at least five years (see Terms § 5).
7. Chargebacks & disputes
Please contact us before opening a chargeback with your bank or card issuer — almost every dispute can be resolved faster by email. If a chargeback is opened, we will provide Stripe with the order record, license-server logs (license issued, key sent by email at timestamp T, activated on IP X at timestamp U), and the link to this policy.
Fraudulent chargebacks (charge disputed after the license was actively used) may result in permanent revocation of all licenses associated with that email address or payment method.
8. Contact
Billing & refunds: [email protected]
General support: [email protected]